FAQs

An error message indicates that there’s a problem with your email address OR password. Make sure that you’ve entered your email address and password correctly and try again.

If you mistyped your email address when you created your account, you won’t be able to log in. Contact us so we can help!

First, can you access the email account you used when you set up your Alloprof account?

Yes, I can access my emails

• Check your inbox for our password reset instructions. Make sure the email didn’t end up in your spam folder.
• It may take up to a minute for the email to arrive in your inbox, so be patient!
• Once you receive the email, simply click on the link to change your password. Write it down somewhere in case you forget it.
• You can only use the link to reset your password once.

No, I can’t access my emails OR I never received the email

• Unfortunately, this is the only way to reset your password for the moment. Contact us and we’ll delete your account so you can create a new one.
• When you recreate your account, try to choose a memorable password.

The browser you’re using to visit our website (Chrome, Safari, Microsoft Edge, etc.) may have a full cache. Try deleting your browser history or clearing your cache:

1. Start by writing down your password, as any saved passwords will be deleted.
2. For Google Chrome and Firefox, press Ctrl+Shift+R if you’re using Windows or ⌘+Shift+R if you’re using a Mac.
   For Internet Explorer and Microsoft Edge, press Ctrl+F5.
   For Safari, go to Settings > Safari, then choose Clear History.
3. You can also click on the vertical ellipsis, usually located in the upper right-hand corner of your browser, to access Settings.
4. Still can’t log in? Contact us. Please describe everything you tried, as well as the error messages you received, in as much detail as possible so that we can better assist you.

• You can still log in to your Alloprof account with your old email address.
• Once you’re logged in, go to “My profile” and click on “My login information.” Under your email address, you’ll see the “Change my email” button.
• Enter and confirm your new email address. That’s it!
• You can log in with your new email address next time.

Alloprof has changed the way usernames are created on our website and they are now randomly generated. This decision was mainly made for security reasons. Most of our users are children, and their cybersecurity is important to us. We wanted to make sure they wouldn’t be able to choose a username that might identify them or cause them to share personal information unintentionally. You can try out as many username combinations as you want until you find one that you like. We know this approach may limit your creativity, but as mentioned above, safety is a priority for Alloprof. When you login, you don’t have to remember your username; simply enter your email address, which will remain confidential.

It’s currently not possible to create a class account with Alloprof.

For the moment, each child’s account is associated with a different email address. That said, our team is currently looking into the possibility of setting up family accounts on the Alloprof site. Until then, remote learning has prompted most schools to provide their students with individual email addresses. Ask your child’s school if you can have access to their email addresses. Don’t forget to take note of your child’s password when you create the account, and make sure to keep it in a safe place.

If you want to delete your Alloprof account, follow these steps:
 
Note: Deleting your account will erase all game progress, favourites, and settings.
 

• Log in to your Alloprof account.
• Click on your username in the top right corner of the window.
• Select the “My settings” option.

 

• On the “My settings” page, scroll down.
• Click on “Delete my account.”

• Enter your password in the window that pops up and click on the “Delete account” button.

 

• Your account will be automatically deleted, and you will be redirected to the Alloprof home page. All your data, favourites, and progress in our games will also be erased.
• A confirmation email will be sent to the email address associated with your account.

You can create a new account at any time by clicking on the following link: www.alloprof.qc.ca/en/auth/register.
 
If you need further assistance, go to alloprof-ti.atlassian.net/servicedesk/customer/portal/6/group/13 and click on “My account.”  Fill out the starred fields and provide as much detail as possible in the remaining sections about what you’ve tried or the error messages you’ve received so that we can assist you better!

Alloprof is a non-profit organization that provides academic support to students thanks to a team of 200 teachers and professionals, as well as a website featuring a range of tools and concept sheets (with explanations, exercises, reviews, educational games, etc.) that students can access independently. We do not provide private long-term tutoring for individual students, but we do answer school-related questions by phone, text, and chat, Monday to Thursday, from 5 p.m. to 8 p.m., and on Sundays from 2 p.m. to 5 p.m. Our Help Zone is also available 7 days a week.

If you’re interested in more traditional tutoring services that focus on long-term, one-on-one assistance, we encourage you to contact your child’s school to see if they can refer you to a tutor read our article on how to find free tutoring for your child.

 

Alloprof provides academic support to students thanks to a team of 200 teachers and professionals as well as a website featuring a wide range of tools and concept sheets (with explanations, exercises, reviews, educational games, etc.) to help students with their schoolwork. Your child can access Alloprof’s content in several ways: they can explore topics by subject and level, or use our search tool to review specific concepts they learned in class. Our team is available to answer any school-related questions by phone, text, or chat, Monday to Thursday, from 5 p.m. to 8 p.m., and on Sundays from 2 p.m. to 5 p.m. They can also ask a question in the Help Zone 7 days a week. 

If you have questions as a parent, you can consult the Alloprof Parents section, which is filled with articles, blog posts, and featured topics to help you out! You can also contact one of our specialists by phone, email, or Messenger free of charge.

Our team is available to answer students’ school-related questions by phone, text, and chat Monday to Thursday, from 5 p.m. to 8 p.m., and on Sundays from 2 p.m. to 5 p.m. (the Sunday time slot was added in 2020). Based on feedback from students and parents, these are the times that demand for our tools and services is highest. Since we are a non-profit organization, our resources are limited and we’ve had to choose the times when we are able to help the greatest number of students. Nevertheless, the Help Zone is available 7 days a week, and it’s a great resource students can use to ask school-related questions and get quick explanations any time.

If you do live in Quebec or are a Quebec student studying abroad
Simply fill out the form that pops up when you try to log in to the Help Zone or access one of our tutoring services. Our team will review your information, and once everything is validated, you should be able to access our online services within 72 hours. You will only need to do this once.

If you are not a Quebec student
Alloprof’s mission is to provide free help to Quebec elementary and high school students. Anyone can access our online resources, but tutoring services are reserved for Quebec students only
 

We’re currently experiencing problems with saving game progress in Spellers and PP l’Archer. We’ve posted a message on our website to notify users of the issue. 

If you’re having technical problems with other Alloprof games, please don’t hesitate to write to us with as many details as possible so that we can look into the issue and solve the problem as soon as possible.

Don’t hesitate to get in touch with us by filling out the form under the “contact us” section.